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Crisis Management in Organizations ~ Class Schedule ~ |
|
Crisis Management in Organizations ~ Class Schedule ~ |
Thursdays, 5:30-9:00 January 19- March 8, Science Bldg 3209
Note: some topics may be moved due to speaker scheduling
Week of--
Topic/Assignment Jan 19
Week 1Course overview; Introduction & Overview to CM: Types of events, impact on businesses
Risk audit : Assessment of risk and early warning systems; Risk assessment (ppt)
Read Chapters 1, 2, 3 on framework, landscape and sourcesJan 26
Week 2
Stages of Crisis: stages through which crises occur, what people need, successes & failures
Case: Tylenol contamination
Supplement: Stages of crisis & the Tylenol tampering (ppt)
Read Chapter 1: A framework for crisis management (especially regarding stages)
Read Chapter 4: Strategic planning and crisis vulnerabilityFeb 2
Week 3
Post traumatic stress : nature and impact of crises on people & organization; critical incident debriefing
Case: World Trade Center Terrorism
Supplement: Post-traumatic stress disorder, Part 1 (ppt), Please read before class. PTSD, Part II. We will go over part II in class.
Workplace bullying (3:18" video), PTSD Interview (1:50") Workplace Violence & Bullying (ppt)Feb 9
Week 4
Selling the concept & Forming the crisis management team
Supplement: Crisis Management Team (ppt)
Read text Chapter 5: Forming the crisis team and planFeb 16
Week 5
Social Media & Crisis (ppt): The role and impact of social media in originating, exacerbating and mitigating crises.
Social media & crisis management (slideshare)-- an overview of 3 cases, some of which we will cover in class
Social Media Cases (for class presentation & discussion)
In class activity: design and present a rationale for a Social Media Crisis Dashboard
Feb 23
Week 6
Crisis communications: the role of public relations and communication, Crisis communications (ppt)
Case: BurgerMax
Case: Martha Stewart (ppt)
Guest speaker: Dick Wolleat, President & CEO Northwood Children's Services
Read Chapter 8: Crisis communications
Risk audit paper is due
Mar 1
Week 7
Crisis Leadership in Disasters:
Supplement: Leadership under fire (ppt).
Guest Speaker: Tony Barrett-- Crisis impact of pandemic influenza on local business & economy
Read Chapter 7: Taking action when disaster hits
Please do not review these until class: The Black Death in Europe (ppt overview of catastrophic change), Pandemic Impact on Business (supplement to Barrett's discussion)Mar 8
Week 8
Crisis in Ethics: Crisis Case: The Enron Crisis-- problems in organizational culture, character, and ethical judgement;
Guest speaker-- Robert Sherman, former Dean of the School of Business & Technology (please review Enron case before class)
End of course evaluation . Ethics & Enron (ppt) Corporate Psychopaths (ppt) Sherman on Enron (ppt)
Read Chapter 9: The importance of organizational learning
Read Chapter 10: Role of ethics in crisis management
Final Paper is due
Mid Semester Break