The Balanced Scorecard

By now you should be familiar with many of the concerns regarding the traditional approach to strategic planning-- that was one of them--  just planning. Plans need to be implemented carefully, connected throughout the organization, continually evaluated, and revised as needed. Recent developments in the Balanced Scorecard (BSC) incorporate these requisite processes, and improve upon the traditional strategic management model.

• Overview of the Balanced Scorecard --
• Demystifying the BSC--
• Balanced Scorecard-- Carter McNamara's huge site
• Performance measurement articles--
• !Automating the BSC-- examples of standardizing KPI's
• BSC: Just another fad?--
• BSC Institute-- good background and diagrams
• History of the first BSC--
• !BSC & Ethics-- uses BSC for ethical considerations in strategic management
• BSC & systems thinking--
• Assessing the value of survey systems--
• !Executive Dashboard overview--
• Measuring intangible assets--
• !Intangible assets monitor-- collection and discussion of measures
• Intangible assets monitor-- Sveiby's version of the balanced scorecard
• BSC in corporate philanthropy--
• How to build the BSC--
• BSC articles collection--
• Corporate strategy in the balance-- role of IT
• Definition of the Balanced Scorecard
• !Ergometrics Balanced score card (sample)
• Corvu's collection of white papers
• Measure what really matters
• Multilevel balanced scorecards--
• Building BSC Part 2--
• BSC Powerpoint-- extensive presentation
• Schneiderman's BSC papers--
• CIO article on how to use the BSc with emphasis on metrics--
• Selection of project merics--
• BSC Measures--
• Diagramming processes--
• BSC & OD--
• Circumplex model of the BSC--
• BSC & performance improvement--
• BSC & sustainability--
• Performance measurement-- diagrams
• Satisfaction with the BSC--
• HR Performance measures-- thorough descriptions & calculations
• Knowledge map accelerator-- good examples of maps
• Linking the BSC to corporate strategy-- ppt with comments
• The New BSC--

Problems, limitations & deficiencies with the BSC

• Stern & Stewart comments--

Case examples

• Metro Bank--
• !Convenience stores-- good explanation & diagrams
• Sample metrics from Berkeley--
• Sample merics from Univ. of Virginia Library--
• USC's use of the BSC--
• Metrics dashboard for the sales organization--
• Academic Afairs BSC--
• BSC for a school--
• Texas State Government--

Publications

• Balanced Scorecard Newswire-- free e-zine

Forums

• Balanced Scorecard Board-- review Leading Edge Forum messages
• HR Metrics Forum--

Sample BSC Software-- these are samples only, not endorsements (Vendors, please don't ask me to list your products)

• Gentia Balanced Scorecard--
• !QPR Scorecard--
• SAS Solutions--
• The Management Cockpit-- online gamers, move over!
• Intangible Assets Monitor-- demonstration
• CorVu--
• Oriel--
• Simpel--

Related topics of interest

• What is Six Sigma--
• Modeling & decision support tools-- good summaries and diagrams

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Last updated 1-02-02