return on investment (ROI), economic value added
return on capital employed (ROCE)
(also called return on net assets (RONA)
profitability
sales growth
margin growth
revenue growth and mix
gross sales vs. competition
gross profit vs. potential
sales growth by segment
percentage revenue from new product, service, and customers
share of targeted customers and accounts
cross selling
percentage revenues from new applications
customer and product line profitability
percentage unprofitable customers
cost reduction
revenue per employee
cost vs. competitor's
cost reduction rates
indirect expenses (% of sales)
productivity improvement
asset utilization
investment strategy
cost to spend ratios
cash flow
net margin rank (vs. competition)
operating margin
cost per case
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customer acquisition (# new customers, total sales to bew customers,
# contacts with targeted sponsors)
customer satisfaction (product attributes, image, service speed,
helpfulness, would recommend)
customer retention/loyalty (annual purchase growth)
market share (number of customers, dollars spent, unit volume sold,
account share
customer profitability
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quality
timing, response time (on time delivery defined by customer), wait
time, production cycle time
information accuracy
cost
innovation, new product introductions
defect rates (parts/million), waste, scrap, rework
yield (ratio of items produced to items entering the process)
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employee satisfaction
involvement with decisions
recognition for a good job
information system availability
access to information to do job well
encouragement for creativity and initiative
overall satisfaction with organization
employee motivation (# of suggestions per employee, # of suggestions implemented)
personal goals alignment
employee retention (percentage of staff turnover)
employee productivity (revenue per employee, strategic job coverage
ratio
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